How can we help you?

You can find them here: Azure Service Agreement & Terms.

Your membership provides complimentary Azure support to help with product error messages, billing and subscripton issues. This can be accessed at https://portal.azure.com/.

You can find them here: Microsoft Azure Sponsorship Offer Details.

For information on how to manage and view user roles, explore this doc: Classic subscription administrator roles, Azure roles, and Azure AD roles | Microsoft Docs.

Azure credits can be applied toward any Azure product listed here. Azure credits cannot be used for non-Azure products, products sold through Microsoft Azure Marketplace or to purchase Microsoft Support Plans.

No, depending on your program level, a Standard or ProDirect support plan is included with your Azure sponsorship.

ADDITIONAL RESOURCES

• Microsoft Mechanics Walkthrough video: https://www.youtube.com/watch?v=3t3qZu1Dy1k
• Azure OpenAI Briefing Deck: https://aka.ms/AOAI-PitchDeck
• Azure OpenAI Pitch Video: https://aka.ms/AOAI-PitchVideo
• Technical Demo Video: https://aka.ms/AOAI-DemoVideo
• Azure OpenAI Product Page: Azure OpenAI Service – Advanced Language Models | Microsoft Azure
• See more at the Azure AI GearUp page: https://aka.ms/AOAI

The Azure portal is available at https://portal.azure.com.

Those accepted into the Ideate, Develop and Grow stages can recieve one additional year to use Azure credits by moving up levels. See criteria for moving up levels here. We do not offer time extensions to those in the Scale stage. Please speak with your Customer Success Manager about other Microsoft programs and options.

The deadline to use your current Azure credits is displayed in your Founders Hub portal at the top of your Benefits tab.

For those accepted into the Ideate, Develop and Grow stages, Azure credits will expire one year after you activate Azure. Moving up levels extends your time in program by one year from the date you move up a level. For Startups initally accepted into the Scale stage, Azure credits expire two years after activating Azure. Moving from the Grow to Scale stage extends your time by one year. See criteria for moving up levels here.

Activate your Azure sponsorship on the 'Benefits' tab in Founders Hub. If you have an existing Azure account, you will be prompted to first connect your Microsoft Account (MSA) and then activate your sponsorship credits. Please ensure you select the right Microsoft Account (MSA) for your Azure credits.

Requests to transfer credits can be made via https://portal.azure.com/
Navigate to "Help + Support" --> Create Support Request

Please contact us.

Sponsorship credits may be applied to Government accounts. Please contact us to get started.

Your credit card information is required for a few reasons: 
1. For identity verification, to make sure that real people are using Azure 
2. To cover any services you may use that are not included in the sponsorship 
3. To create a seamless transition to pay-as-you-go status when your sponsorship expires.

Yes, you must activate Azure credits and other benefits by the date indicated on your Benefits Page.

You receive this message when your account does not have an active administrator for your tenant. You can take administrator ownership of the account by following the steps here.

Please refer to this article on troubleshooting credit card issues.

Please contact the M365 Support team via this link.

Check that the information you have provided for your Azure account profile (including contact email address, street address, and telephone number) is correct. Make sure that the credit card information you have entered is correct, and that you don't already have a Microsoft account that uses the same information. If you still face issues, please contact us.

Azure benefits are applied on an account level and cannot be shared over or merged with multiple accounts.

This occurs if the account is registered in an unmanaged Azure Active Directory. You can either take over the unmanaged AD directory by following these directions or sign up using another account.

Through the Azure Pricing Calculator.

Please contact us here.

Your account automatically transitions to pay-as-you-go to ensure continuity of your environment. To learn about qualifying for additional benefits, please see Getting More Benefits.

Please contact our billing team via https://portal.azure.com/.
Click "Help+Support" to file a ticket so we can look into this.