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Top Questions
What do I do if I get an "Already redeemed" error when activating my Azure benefit?

Azure credits were previously allocated to the Microsoft Account (MSA) associated with this email address, often from another Microsoft program. If you are finished with credits from the other program, contact support at for help activating Founders Hub credits.

If you are still using credits from another program, we typically recommend you finish using these and then activate Founders Hub credits. See article for benefit activation deadlines.

To use credits from two programs in parallel, please set up a new MSA with another email address. Note it is not possible to share workloads across MSAs.

How do I apply Azure Sponsorship Credits to an existing subscription?

After logging into the Founders Hub portal at, go to the Benefits tab and select Redeem in the Azure sponsorship benefits section. Use your Azure subscription email when redeeming credits.


Where can I find my Azure Service Agreement & Terms?


How do I submit an Azure support request?


What are the details of my Azure sponsorship?


How do I manage user roles for Azure?


What Azure services will our sponsorship credits cover?


Do I have to pay for an Azure support plan?


Azure OpenAI links for reference


How do I access the Azure portal?


Can I request more time to use my Azure credits?


How long do I have to use my Azure credits?


How do I use the Azure Sponsorship Portal?


How do I activate my Azure credits?


How do I transfer my Azure sponsorship credits to another team member?


"You are not eligible for this offer." Azure activation error


Can I apply my sponsorship credits to my Azure Government account?


Why do I need a credit card to set up my Azure sponsorship?


Does my startup have a deadline to activate Azure credits?


While activating Azure I received message “Your account type not supported.”


How do I resolve Azure activation errors related to my credit card?


"It is already added to a different .onmicrosoft account." M365 activation error


"You are not eligible for an Azure subscription." Azure activation error


Can I apply my Azure credits to multiple accounts?


"Your account type is not supported" Azure activation error


I’ve activated my Azure sponsorship. How can I create subscriptions to use my sponsorship credits?


I have an Azure pay-as-you-go subscription under another Microsoft account. How can I cover that subscription’s usage with Founders Hub sponsorship credits?


How can I project costs of Azure services?


How can I change the country my account is based/billed from?


What happens when I use all my Azure credits?


Why am I being charged when I have free credits?


Why is the Azure billing portal blank?