How can we help you?

Adding a new team member 

You can add a new team member by entering their email in Founders Hub. 

• Log in to Founders Hub and go to the Home page. 

• Select “See all tasks,” and you’ll see the Level criterion “Add a team member.” Click the button to add a team member. This will open the screen where you’ll be asked for an email address. 

• Input your new team member’s email address and click “Send invitation” to invite them to join your Founders Hub team. 

Your team member will receive an email invitation. They’ll need to accept the invitation for this step to be completed. 

Providing a product demo video 

You’ll need to provide a link to a product demo video so we can learn more about how your product works.  

• Log in to Founders Hub and go to the Home page. 

• Select “See all tasks,” you’ll see the Level criterion “Provide a demo video.” Click the button to submit a video. This will open the screen where you’ll be asked for your demo video’s URL. 

• Input the URL and submit. 

This must be a video, and it must be shared through a publicly available link; it must not be gated in any way, or we will not be able to view it. Check out these tips to help you create the most effective demo video. 

Verifying your business as a legal entity 

To verify that your business is a legal entity, you’ll need to enter your business details, including legal name, address, and registration ID in Founders Hub. 

• Log in to Founders Hub and go to the Home page. 

• Select “See all tasks,” and you’ll see the Level criterion “Verify your business.” Click the button to verify your business. This will open the screen where you’ll be asked for your business details. 

• Enter the details that match your business’s official documents. 

Our team will verify this information against public records. If you’ve recently completed this step, you may want to wait for your documents to be recorded online before applying for more benefits. 

If your startup is not yet a legal entity, you’ll need to incorporate or create a limited liability company before applying. You may want to consult a lawyer for advice on what legal structure is best for your company. 

Verifying your business’s domain 

To verify your business’s domain, you’ll need to share it with us through Founders Hub.  

• Log in to Founders Hub and go to the Home page. 

• Select “See all tasks,” and you’ll see the Level criterion “Verify your domain.” Click the button to verify your domain. This will open the screen where you’ll be asked for your business URL. 

• Input the URL. 

• Check that the email address you’ve provided matches your domain. If you need to update the email address associated with your Founders Hub account, you can edit it through the link provided. 

Our team will verify your business’s domain and check your provided email against that domain. You must own this domain; it cannot be owned by a third party. 

No. Business and domain verifications are done once. However, updates to the address or entity name in Founders Hub will trigger reverification.

We recommend beginning this process at least 1 month before you would like to move up levels. This provides time for you to gather all relevant information and documentation. Once submitted, verification takes 7 business days. The status of verification requests is displayed on your Founders Hub Home page.

Click ‘Re-verify Domain’ on the Home page. The screen will ask you to select a document type to upload and prompt you to attach the document. Document types include:

• Domain purchase invoices or registry confirmation records.
• Website showing name, address, contact information, and domain of the organization.

If we are still unable to verify your information after four rounds of document review, please contact support at https://aka.ms/startuphelpemail.